Butterworth-HeinemannLinacre House, Jordan Hill, Oxford OX2 8DP
225 Wildwood Avenue, Woburn, MA 01801-2041
A division of Reed Educational and Professional Publishing Ltd
ISBN 0 7506 4995 X
© Steve Brown, Kate Blackmon, Paul Cousins and
Harvey Maylor 2001
Book Description,
Welcome to the world of operations management. Most of us probably think of operations management as having little to do with our lives and work, but each of us comes constantly into contact with aspects of operations management every day.
The purpose of this chapter is to explore the nature of operations and operations management today, and to:
- Define operations, operations management, and operations managers
- Explore the history and context today of operations management
- Introduce you to the key concepts and ideas that this book will cover.
After reading this chapter, you will be able to:
- Describe the role of operations in different sorts of organizations
- Show how operations management is relevant to organizations, managers and individuals
- Explain how operations managers bring together different contributions to satisfy customers.
The next section begins with a formal definition of operations, and then introduces some basic concepts for describing and analysing operations. Next, the roles and responsibilities of operations managers are described more fully. Succeeding sections consider the limits to operations management, its usefulness, and how operations management can help people manage complex organizations in highly competitive environments. The chapter closes with a brief overview of the important themes to be covered in this book, and presents a model for bringing all of these themes together.
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Welcome to the world of operations management. Most of us probably think of operations management as having little to do with our lives and work, but each of us comes constantly into contact with aspects of operations management every day.
The purpose of this chapter is to explore the nature of operations and operations management today, and to:
- Define operations, operations management, and operations managers
- Explore the history and context today of operations management
- Introduce you to the key concepts and ideas that this book will cover.
After reading this chapter, you will be able to:
- Describe the role of operations in different sorts of organizations
- Show how operations management is relevant to organizations, managers and individuals
- Explain how operations managers bring together different contributions to satisfy customers.
The next section begins with a formal definition of operations, and then introduces some basic concepts for describing and analysing operations. Next, the roles and responsibilities of operations managers are described more fully. Succeeding sections consider the limits to operations management, its usefulness, and how operations management can help people manage complex organizations in highly competitive environments. The chapter closes with a brief overview of the important themes to be covered in this book, and presents a model for bringing all of these themes together.
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